CREATE launches Complaints Best Practice Guide resource grounded in the lived experience of young people

At CREATE, we believe that listening and responding to the views of children and young people in out-of-home care systems essential for best practice. A well-functioning child protection system is underpinned by an independent, transparent, child-and-young-person-friendly, accessible and responsive complaints mechanism. A common theme in CREATE’s research reports is about how complaints systems are not […]