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Something not right?

Something not right? Speak Up!

If you are worried about your safety right now, you should call the police on 000.

It’s OK to tell someone.

 

If you are in care and need help or support after hours (after 5pm or before 9am or on the weekend), you can call the below number for your state

ACT – 1300 556 729. NSW – 13 21 11. NT – 1800 700 250. QLD – 1800 177 135. SA – 13 14 78. VIC – 13 12 78. TAS – 1800 000 123. WA – 1800 199 008

All children or young people living in out-of-home care have rights.

You have the right to:

        • Be safe and feel safe
        • Say how you feel and be heard
      • Tell someone if you are unhappy

 

Sometimes talking to your family, carer, residential worker or case manager is the best thing to do first. You can also talk to your case worker’s supervisor if you would prefer. To learn more about your rights go to this page: https://create.org.au/resources/state-resources/

 

 

Complaints

To see the contact/s for complaints in you state, see your state in the list below.

Where you liveWho can you talk toWhat do they doWebsite
ACTACT Human Rights Commission

Phone: 6205 2222
Email:  actkids@act.gov.au

The Children and Young People Commissioner and the Public Advocate work at the Human Rights Commission. They are separate from Child and Youth Protection Services and ACT Together, and help to make sure children and young people are being looked after well. You can talk to them about what’s bothering you and they can work out ways of fixing the issue or making sure it doesn’t happen again.LINK

 

ACTACT Ombudsman

Phone: 6276 3773
Email: ombudsman@act.gov.au
Post: ACT Ombudsman, GPO Box 442, Canberra ACT 2601

The ACT Ombudsman can help you if your complaint relates to an ACT Government agency, such as Child and Youth Protection Services or the Police. If you have spoken to your carer, case manager or their supervisor and you’re not happy with how they have responded, you can then talk to the Ombudsman.LINK
ACTACT Together

Phone: (02) 6228 9500

ACT Together is a group of agencies that provide out of home care services for children and young people in the ACT. If you have a complaint or feedback about these agencies and you want to talk to them.LINK
ACTOfficial Visitors

Phone: 1800 150 036

If you are in residential care or the Bimberi Youth Justice Centre you can ask to have an Official Visitor come to see you. Their job is to visit young people who are in residential care, in a youth justice centre or another place getting help with their mental health, to make sure they are being looked after properly. If you have a complaint you can let an Official Visitor know and they can help you resolve it.LINK
ACTChild and Youth Protection Services

Postal Address: PO Box 158, Canberra ACT 2601
Phone: 02 6207 5294
Email: cyf@act.gov.au

The ACT Government has a separate office that listens to people who want to raise a concern or make a complaint about something that might be happening for a child or young person in care. You can also contact them and talk about what’s bothering you and they will try and help you. It doesn’t matter if you are living with your family in kinship care, with a foster family or in a residential house, this office can talk to all children and young people in care.LINK
NSWNSW Ombudsman

Phone: 02 9286 1000

The NSW Ombudsman is an independent  watchdog. Their job is to make sure that the government agencies they watch over do their jobs properly. Any person can contact the Ombudsman to make a complaint about the actions of Family and Community Services.LINK
NSWFACS

1800 000 164 (9am to 4.30pm Monday to Friday)
complaints@facs.nsw.gov.au
Post: Reply Paid 63437, Complaints Unit, Locked Bag 4028, Ashfield NSW 2131.

FACS are the part of the NSW government responsible for protecting children and young people from risk of significant harm and for making sure children and young people in care receive the help and support they needed.  You can either complain directly to your local Community Service Centre/FACS officeLINK
NTThe Office of the Children’s Commissioner Complaints Freecall: 1800 259 256

Monday – Friday 8:00am – 4:00pm (except public holidays)
Address:  Level 4 NT House 22 Mitchell Street, Darwin, NT
Phone: (08) 8999 6076
Email: occ@nt.gov.au
Postal: GPO Box 3779
Darwin, NT  0801

The Office of the Children’s Commissioner is an independent office that you can complain to if you feel that you are being treated unfairly and/or your rights are not being met within care systemLINK
NTDepartment of Children and Family

To contact your case manager or someone else in DCF call: 1800 750 167
Email: DCFcomplaints@nt.gov.au
Address letters to: Department of Children and Families
Attention: Complaints Management Unit
PO Box 40596
Casuarina NT 0810

Practice Complaints and Investigations Unit
Territory Families
PO Box  37037
WINNELLIE NT 0820
Phone: 1800 750 167
Email: TF.complaints@nt.gov.au

Territory Families is the part of the NT Government responsible for children and young people in care.  If you have a complaint about Territory Families, you can contact your case manager, or, if you would feel more comfortable, you can contact the Territory Families Practice Complaints and Investigations Unit.LINK
QLDOffice of Public Guardian (OPG) 

PO Box 13554
George Street Brisbane QLD 4003
Phone: 1300 653 187
Email: publicguardian@publicguardian.qld.gov.au
SMS: 0418 740 186

The Office of the Public Guardian can respond to complaints from children and young people in care, they also have Community Visitors who can help you to stand up for yourself and support you voicing your views.LINK
QLDQueensland Human Rights Commission

Phone: 1300 130 670
Email: enquiries@qhrc.qld.gov.au

The Human Rights Commission works to protect twenty-three human rights for every person in Queensland. These rights include your right to an education and your right to a fair hearing before the law.  The Human Rights Commission can take complaints if a Queensland Government department or organisation funded by the Queensland Government is ignoring your rights. The law says that your rights can be limited, but only where it is reasonable and justifiable.  The Human Rights Commission cannot accept a complaint unless you first make a complaint to the public entity you are complaining about (e.g a government department), and give that entity at least 45 business days to respond.LINK
QLDQueensland Civil and Administrative Tribunal

GPO Box 1639, Brisbane, Qld, 4001
Phone: 1300 753 228 or 07 3225 8346

The Queensland Civil and Administrative Tribunal (QCAT) is like a court that can take a new look at some decisions made about your life by Child Safety.

If you don’t agree with the decision you, have up to 28 days to apply to QCAT for a review of the decision. You can also apply to stop Child Safety from carrying out the decision until QCAT makes the final verdict.

LINK
QLDDepartment of Child Safety Youth and Women

Call the manager of your local child safety service centre or call Child Safety’s Complaints Unit on 1800 080 464 (free call)
orr email feedback@csyw.qld.gov.au

Department of Child Safety, Youth and Women is the part of the QLD Government responsible for children and young people in care. If you have a complaint about the Department of Child Safety, you can talk to your carer or local child safety office. If you would feel more comfortable, you can contact the Child Safety Complaints Unit.LINK
SAOffice of the Guardian for Children and Young People

Freecall: 1800 275 664
Phone: 8226 8570
Email: gcyp@gcyp.sa.gov.au

 

The Guardian is appointed to stand up for children and young people under the guardianship of the Chief Executive of the Department for Child Protection.

You can talk to the Guardian about:
– things that are happening where you are living now
– what might happen in the future
– being able to see your relatives and friends
– having a say in decisions that affect you
– a decision that was made that you didn’t like
– finding out about your rights
They will:
– find out from you what is happening
– find out what you would like to happen
– if it is OK with you, find out more from other people
– help you to have a say and get things looked at

LINK
SADepartment of Child Protection

Central Complaints Unit
Department for Child Protection
GPO Box 1072
Adelaide SA 5001
Telephone: 1800 003 305
Phone: 08 8124 4185
Address: 531 Flinders Street
Adelaide, SA 5000

DCP are the part of the SA Government responsible for children and young people in care.  If you have a complaint about the Department of Child Safety, you can talk to your carer or caseworker, or, if you would feel more comfortable, you can contact the DCP Central Complaints Unit.LINK
TASChild Advocate (Communities Tasmania)

Weekdays 9.00am – 5.00pm
Mobile: 0419 970 181
Office: (03) 6165 6945
Free call: 1800 549 725
Email: child.advocate@communities.tas.gov.au

The Child Advocate’s job is to make sure that children and young people in care in Tasmania have their rights upheld. If you would like support to make a complaint, or are not happy about a decision, contact the Child Advocate.LINK
TASDepartment of Communities Tasmania

Children and Youth Services
GPO Box 65
HOBART  TAS  7001

Statewide by email: complaints.caf@communities.tas.gov.au
Statewide by phone: 1800 000 123

Children and Youth Services (CYS) is a part of the Tasmanian Government and is responsible for children and young people in care. If you have a complaint about the CYS, you can talk to your carer, or if you would feel more comfortable, you can contact Children and Youth Services by email or phone.LINK
TASTasmanian OmbudsmanThe Tasmanian Ombudsman handles complaints about Children and Youth Services.  If you have been treated unfairly by Children and Youth Services and are not happy with their response, you can ask the Ombudsman to look into the situationLINK
VICVictorian Ombudsman

Level 2, 570 Bourke Street
Melbourne VIC 3000

Phone: (03) 9613 6222 or toll free (regional areas only) on 1800 806 314
Monday to Friday between 9am – 5pm
ombudvic@ombudsman.vic.gov.au

You can complain to the Victorian Ombudsman if you have been treated unfairly by a Victorian Government department, such as the Department of Health and Human Services (DHHS).
The Ombudsman will only listen to your complaint if you have tried to sort it out with the people you have a problem with.
LINK
VICDepartment of Victoria Health and Human Services Complaints Unit

GPO Box 4057
Melbourne Victoria 3000
Phone: 1300 884 706
central.feedback@dhhs.vic.gov.au

The Department of Health and Human Services (DHHS) is the part of the Victorian government responsible for children and young people in care. If you have a complaint about the Department of Communities, you can talk to your carer, or if you would feel more comfortable, you can contact the DHHS Service Complaints Unit.LINK
WAAdvocate for Children in Care

Phone (08) 9222 2518
Free call 1800 460 696
Out of hours: Leave a message or text 0429 086 508
Email: judith.garsed@communities.wa.gov.au  Write to:
The Advocate for Children in Care,189 Royal Street East Perth WA 6004

If you’re a child or young person in the care of the Department for Child Protection and Family Support, then you can complain to the Advocate for Children in Care.

 

The Advocate is there to help when you have problems or worries that you can’t sort out with your case worker. Do you want help to have your say, get information, or have a departmental decision reviewed? Maybe you want to know more about your rights or how you can participate in making decisions about your life.

LINK
WAWA Department for Child Protection and Family Support (DCPFS)

Complaints Management Unit
Department for Child Protection
189 Royal Street, EAST PERTH, WA 6004
Tel: (08) 9222 2594
Freecall (not from mobiles): 1800 013 311
Crisis Care Unit
Tel: (08) 9223 1111
Free call (not from mobiles): 1800 199 008

The Department for Child Protection and Family Support is the part of the Western Australian government responsible for children and young people in care. If you have a complaint about the Department for Child Protection and Family Support, you can talk to your carer, or if you would feel more comfortable, you can contact their Complaints Management Unit.

 

The Department for Child Protection and Family Support wants to protect and promote the interests of children and young people in care, and the Advocate for Children in Care has been created especially to focus on them, their views and their concerns.

LINK

 

 

National Helplines


Fire, Police and Ambulance
: 000

Poisons Information Centre: 13 11 26

Health Direct Australia: 1800 022 222 – 24 hour telephone health advice line staffed by Registered Nurses to provide expert health advice.

Kids Helpline: 1800 551 800 (If you ring this number it is free, whatever you talk about will be private and you don’t have to say your name. You can ring this number any time in the day or night. The service is specifically for those aged 5 – 25.) www.kidshelp.com.au

Lifeline: 13 11 14 (provides 24 hour telephone counselling and support when facing a personal crisis) www.lifeline.org.au

Legal information: www.lawstuff.org.au (information all about the legal rights of people under 18).

Suicide Call Back Service: 1300 659 467 (free nationwide professional telephone and online counselling for anyone affected by suicide). www.suicidecallbackservice.org.au

Head Space: www.headspace.org.au

Reach Out: www.reachout.com